Movers to Privacy Policy

This Privacy Policy explains how Movers to collects, uses, stores, and protects personal data relating to customers and prospective customers in our service area. It also explains your rights under the General Data Protection Regulation and how you can exercise them. This Privacy Policy applies to all services and interactions you have with Movers to as a customer or potential customer in our operating area.

1. Data Controller

Movers to is the data controller in relation to the personal data described in this Privacy Policy. As data controller, Movers to determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable data protection laws, including the General Data Protection Regulation.

2. Personal Data We Collect

Movers to collects and processes different categories of personal data depending on how you interact with us and which services you use. The categories of data we may collect include:

Identification and contact details, such as your name, postal address, service addresses, billing address, and other contact details you choose to share.

Account and booking information, such as booking references, details of items to be moved, origin and destination addresses, preferred dates and times, and service preferences or options you select.

Communication data, such as the content of messages you send to us, feedback you provide, and related information when you contact us or when we contact you.

Contract and billing data, such as details of services ordered, invoices, payment status, and related transaction information. We do not store full payment card details; these may be processed by our payment service provider.

Technical and usage data, such as information about how you use our online services, including date and time of access, pages viewed, and basic device and browser information. This data is generally collected through our website or online booking tools.

Optional information you choose to provide, such as special instructions for your move, accessibility details about the properties involved, or other information relevant to planning and delivering our services.

3. Purposes and Lawful Bases for Processing

Movers to processes your personal data only where we have a lawful basis under the GDPR. Depending on the context, we may rely on the following lawful bases:

Performance of a contract. We process personal data to provide our moving and related services, including handling enquiries, preparing quotations, creating and managing bookings, coordinating moving activities, issuing invoices, and managing payments.

Compliance with legal obligations. We process certain data to comply with legal and regulatory requirements, such as tax and accounting rules, record-keeping obligations, and responding to lawful requests from authorities.

Legitimate interests. We may process personal data where necessary for our legitimate business interests, provided that these interests are not overridden by your rights and freedoms. Such interests include improving our services, managing our relationship with customers, protecting our business and property, handling customer queries and complaints, and preventing fraud or misuse of our services.

Consent. In some cases, we may rely on your consent, for example for certain marketing communications that are not based on a prior customer relationship, or for optional features of our services. Where we rely on consent, you are free to withdraw it at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

4. How We Use Your Personal Data

Movers to uses your personal data for the following purposes:

To respond to enquiries and provide quotations, including assessing your moving requirements and preparing tailored service offers.

To set up and manage bookings, allocate staff and vehicles, plan routes, and coordinate all operational aspects of your move.

To communicate with you about your move, including confirmations, updates, changes, and follow-up communications.

To issue invoices, process payments via our chosen payment processors, and manage any refunds or billing queries.

To maintain business records for accounting, auditing, and internal reporting, and to comply with legal obligations.

To improve our services, including analysing aggregated or anonymised usage data, handling feedback and complaints, and enhancing the customer experience.

To send you information about services that are similar to those you have previously purchased, where permitted by law. You can object to such marketing at any time.

5. Data Retention

Movers to retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

Booking and contract data will generally be retained for the duration of the contractual relationship and for a number of years after completion of the services, in line with statutory limitation periods and accounting regulations.

Communication data and enquiry records may be retained for an appropriate period to manage our relationship with you, to resolve disputes, and for internal record-keeping.

Data processed on the basis of consent for marketing will be retained until you withdraw your consent or object to such processing, or until the data is no longer needed for the purpose for which it was collected.

When personal data is no longer needed, Movers to will securely delete or irreversibly anonymise it.

6. Data Processors and Third Parties

Movers to may engage carefully selected third-party service providers that process personal data on our behalf, acting as data processors. These may include providers of information technology services, website hosting, customer relationship management tools, payment processing services, and professional advisers.

Where we use processors, we ensure that suitable data processing agreements are in place. These agreements require processors to process personal data only in accordance with our documented instructions, to implement appropriate technical and organisational security measures, and to maintain confidentiality.

In some cases, we may also share personal data with third parties that act as independent data controllers, such as public authorities where required by law, insurers in connection with claims, or professional advisers providing legal, accounting, or consultancy services. In such cases, the third party is responsible for its own compliance with data protection laws.

7. International Transfers

Where personal data is transferred outside the European Economic Area or an equivalent jurisdiction with adequate data protection laws, Movers to will ensure that appropriate safeguards are in place. These may include the use of standard contractual clauses or other mechanisms approved by applicable data protection authorities. Details of these safeguards can be provided upon request where legally permitted.

8. Data Security

Movers to takes the security of your personal data seriously. We implement appropriate technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, or unauthorised disclosure or access. These measures are periodically reviewed and updated in light of technological developments and regulatory requirements.

9. Your Data Protection Rights

As a data subject within the scope of the GDPR, you have a number of rights in relation to your personal data processed by Movers to. These rights include:

Right of access. You have the right to obtain confirmation as to whether we process your personal data and, if so, to receive a copy of that data and certain related information.

Right to rectification. You have the right to request the correction of inaccurate personal data and the completion of incomplete data relating to you.

Right to erasure. In certain circumstances, you may request the deletion of your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for the processing.

Right to restriction of processing. You may request that we restrict the processing of your personal data in certain situations, such as where you contest the accuracy of the data or object to our processing.

Right to data portability. Where processing is based on consent or on a contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

Right to object. You have the right to object at any time to processing of your personal data based on our legitimate interests, including profiling. You also have the right to object to the use of your personal data for direct marketing purposes.

Right to withdraw consent. Where processing is based on your consent, you can withdraw that consent at any time. This will not affect the lawfulness of processing before consent was withdrawn.

You also have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal data infringes applicable data protection laws.

10. Changes to This Privacy Policy

Movers to may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data processing practices. Any updated version will apply to all personal data from the date of publication. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.