Movers to Terms and Conditions of Removal Services
These Terms and Conditions set out the basis on which Movers to provides domestic and commercial removal, transport, and related services within the United Kingdom. By making a booking, paying a deposit, or allowing our team to begin any work, you agree to be bound by these Terms and Conditions.
These terms apply to all services supplied by Movers to, including but not limited to home removals, office moves, packing, loading and unloading, transport, and related storage or clearance services where offered.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the individual, company, or organisation that requests or receives services from Movers to.
Services means any removal, transport, packing, loading, unloading, clearance, or related services provided by Movers to.
Goods means the items, furniture, personal possessions, or equipment to be moved, transported, stored, or otherwise handled by Movers to.
Contract means the legally binding agreement between Movers to and the Customer, consisting of these Terms and Conditions and any written quotation or confirmation issued by Movers to.
Working Day means any day other than Saturday, Sunday, or public holidays in the United Kingdom.
2. Quotations and Estimates
All quotations are based on the information provided by the Customer at the time of enquiry. It is the Customer’s responsibility to ensure that all details provided are accurate and complete, including addresses, access conditions, number of floors, parking restrictions, size and quantity of Goods, and any unusual or heavy items.
Unless specifically stated otherwise, quotations are exclusive of insurance additional charges, congestion or clean air zone charges, parking costs, tolls, ferry costs, and other third party fees. These may be added to the final invoice where applicable.
Quotations are valid for a limited period specified at the time of issue, subject to availability of resources and vehicles on the date required. Movers to reserves the right to withdraw or amend any quotation if the Customer’s requirements change or if there is any material error or omission in the information provided.
If, on the day of the move, the work differs materially from that described when the quotation was issued, Movers to may adjust the charges to reflect any additional time, labour, or resources reasonably required to complete the Services.
3. Booking Process
A booking is only confirmed when Movers to has provided written confirmation, which may be in the form of a formal quote acceptance, booking confirmation document, or similar record issued after the Customer has accepted the quotation. Verbal quotations or provisional dates do not constitute a confirmed booking.
Movers to may require a deposit or full payment in advance to secure the booking. The amount and due date will be stated in the quotation or confirmation. If the required payment is not received by the due date, Movers to may release the booking and allocate staff and vehicles to other Customers without further notice.
The Customer must check all booking details carefully, including addresses, dates, times, and the Services to be provided. Any errors must be reported as soon as possible. Changes requested after confirmation are subject to availability and may incur additional charges.
4. Access, Parking and Customer Responsibilities
The Customer is responsible for providing suitable access to both the collection and delivery addresses and for ensuring that our vehicles can park legally, safely, and within a reasonable distance of the property.
Where permits, special access permissions, or parking arrangements are required, the Customer must arrange these in advance unless Movers to has expressly agreed in writing to arrange them. Any parking charges, fines, or penalties incurred as a result of inadequate arrangements or restrictions will be added to the Customer’s invoice.
The Customer must ensure that all Goods are packed, labelled, and ready for removal at the agreed start time unless packing has been agreed as part of the Services. The Customer should remove and take separately any valuable items such as jewellery, cash, important documents, and other items of high value, as these are carried at the Customer’s own risk.
The Customer must be present or represented by an authorised person during collection and delivery to oversee the move, give instructions, and confirm that the Services have been completed. Where the Customer or representative is not present, Movers to will act in good faith but shall not be liable for loss or damage arising from following incomplete or incorrect instructions.
5. Payments and Charges
Unless agreed otherwise in writing, payment terms are as follows. A deposit or full payment may be required to confirm the booking. Any balance is payable on or before the day of the move, and no later than immediately upon completion of the Services.
Payment methods accepted will be communicated during the booking process. All payments must be made in the currency stated on the quotation or invoice. The Customer is responsible for any bank charges, card fees, or similar costs imposed by their payment provider.
If payment is not made in accordance with the agreed terms, Movers to reserves the right to charge interest on the overdue amount at the statutory rate permitted under applicable law, accruing on a daily basis until payment is received in full. Movers to may also withhold delivery of Goods or suspend Services until payment is made.
Where Services are provided to a business Customer, Movers to reserves the right to require full or partial prepayment and to conduct any necessary credit checks. Failure to meet agreed credit terms may result in immediate suspension of Services.
6. Cancellations and Postponements
If the Customer wishes to cancel or postpone a booking, they must notify Movers to as soon as possible. Cancellations and postponements are subject to the following charges unless otherwise stated in writing.
If cancellation or postponement is made more than a specified number of Working Days before the agreed move date, any deposit may be refundable at the discretion of Movers to, less any reasonable administrative costs incurred. If shorter notice is given, a percentage of the quoted price may be charged to reflect the loss of reserved resources.
Where cancellation or postponement occurs within a very short time of the scheduled start, up to and including the day of the move, Movers to may charge up to the full quoted price, particularly where staff and vehicles have been allocated and are not reasonably able to be rebooked.
Movers to reserves the right to cancel or postpone the Services if events beyond its reasonable control make it unsafe or impossible to proceed, including severe weather, accidents, road closures, strikes, or other occurrences that could not reasonably be foreseen. In such cases, Movers to will seek to rearrange the booking at a mutually convenient time. Liability for any resulting loss is limited in accordance with these Terms and Conditions.
7. Excluded Goods and Hazardous Items
Movers to will not accept or handle certain items, including but not limited to explosive, flammable, corrosive, or hazardous materials, illegal substances, perishable foods, live animals or plants, firearms and ammunition, or any items that are likely to cause damage, injury, or contamination.
The Customer must not include such items in the Goods and must inform Movers to in advance of any items that may require special handling. If excluded or hazardous items are found among the Goods, Movers to may refuse to move them, may remove them from the vehicle, or may terminate the Services without further liability. The Customer will be responsible for any loss, damage, or costs arising from breach of this clause.
8. Liability for Loss or Damage
Movers to will exercise reasonable care and skill in providing the Services. However, liability for loss or damage to Goods or property is limited as set out in this section.
Movers to will not be liable for loss or damage where this arises from circumstances beyond its reasonable control, including but not limited to acts of nature, war, terrorism, civil unrest, industrial action, road traffic incidents not caused by its negligence, or any action or omission of the Customer or a third party.
Movers to is not liable for wear and tear, minor scratches, scuffs or dents that are consistent with normal handling, or for damage to items that are inherently fragile, poorly packed by the Customer, or whose condition prevents them from being safely moved. Flat pack furniture that has been dismantled and reassembled is moved at the Customer’s risk, especially where original fixing points or structural integrity have been compromised.
Any apparent loss or damage must be reported to our team as soon as reasonably possible and noted at the time of completion where practicable. For business Customers, any claim must be made in writing within a reasonable period after the Services. For domestic Customers, statutory rights are not affected.
In any event, the total liability of Movers to for loss, damage, or delay in respect of any one Contract shall be limited to a reasonable sum proportionate to the value of the affected Goods or the price paid for the Services, whichever is lower, unless a higher level of cover has been expressly agreed in writing and any additional premium paid.
9. Customer Indemnity
The Customer agrees to indemnify Movers to against any claims, losses, damages, costs, or expenses incurred as a result of:
Any breach by the Customer of these Terms and Conditions.
Inaccurate, incomplete, or misleading information provided by the Customer.
The presence of excluded or hazardous items among the Goods.
Damage to property or injury to persons caused by the Customer or by defective or unsafe Goods.
10. Waste, Disposal and Environmental Regulations
Where Movers to provides clearance, disposal, or waste removal as part of the Services, such work will be carried out in accordance with applicable UK waste and environmental regulations. Items removed for disposal may be transported to licensed waste transfer, recycling, or disposal facilities as appropriate.
The Customer is responsible for accurately describing the nature and quantity of items to be cleared or disposed of. Additional charges may apply where the volume, weight, or type of waste exceeds that originally stated. Hazardous, clinical, or specialist waste is not accepted unless separately agreed in advance and handled in accordance with specific legal requirements.
Once items have been designated for disposal and removed from the Customer’s premises, ownership of those items transfers to Movers to or its authorised waste partners, and they may be recycled, repurposed, or disposed of at our discretion, subject to legal obligations.
11. Delays and Waiting Time
While Movers to aims to adhere to agreed schedules, all arrival and completion times are estimates. Delays can occur due to traffic, weather, access issues, or previous jobs overrunning. Movers to will make reasonable efforts to inform the Customer of any significant delay.
If delays are caused by the Customer, such as waiting for keys, incomplete packing where packing is not included, or limited access to premises, additional waiting time or extra labour charges may be applied in accordance with our current rate structure.
12. Complaints and Dispute Resolution
If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with our team as soon as possible so that we have an opportunity to address it. For more formal complaints, the Customer should provide a written account of the issue, together with any relevant evidence, within a reasonable period after completion of the Services.
Movers to will investigate complaints fairly and promptly and may request additional information if required. Where appropriate, we may offer remedial work, a partial refund, or other reasonable solution. Acceptance of any such offer will usually be in full and final settlement of the complaint.
Nothing in this section affects the statutory rights of consumers under UK law.
13. Privacy and Data Protection
Movers to will collect and process personal data necessary to provide the Services, such as names, addresses, and contact details. This information is used to manage bookings, perform the Contract, take payment, and communicate with the Customer.
Personal data will be stored securely and only shared with third parties where necessary for the performance of the Services, compliance with legal obligations, or legitimate business interests, such as payment processing or legal advice. Data will be retained only for as long as reasonably necessary and in accordance with applicable UK data protection laws.
14. Amendments to These Terms
Movers to may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that particular Contract unless a change is required by law or regulatory authority, in which case the updated terms may apply immediately.
Customers should review the Terms and Conditions periodically to ensure they remain aware of any changes that may affect future bookings.
15. Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful, and enforceable. If such modification is not possible, the provision shall be deemed deleted. The remaining provisions shall continue in full force and effect.
16. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Services, or any Contract between Movers to and the Customer, whether of a contractual or non-contractual nature.
By proceeding with a booking or allowing Movers to to commence work, the Customer acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.
